Cancelling and refunds
Stop whenever you like. Keep everything you measured.
Delphi Monitor is billed monthly and there is no contract to get out of. This page says exactly what happens to your money and to your measurements when you stop, move down, or change your mind. Last changed 5 September 2026.
Cancelling
Two clicks in Settings, and nothing you have measured is deleted.
- How
- Sign in, open Settings, and use the billing link. It opens the payment page where your card is held, and cancelling is a button on it. Anybody with the owner or admin role can do this. You do not have to email us and we will not ask you why on the way out.
- When it takes effect
- At the end of the period you have already paid for. You keep the level you are on until then, including any runs left in the allowance, and it does not renew after that.
- What happens to your measurements
- Nothing. The account moves to the free level and every past measurement stays readable. Brands past the first go read only rather than disappearing, and no run, answer, claim or plan is deleted.
- Coming back
- Subscribe again and everything is where you left it, including the history, so a comparison across the gap still works. There is nothing to restore and nothing to ask us for.
When money comes back
Two cases where it is automatic, and one where you ask.
- Moving down a level
- Automatic. Move down and the unused part of what you already paid is returned as credit against your next invoice, calculated to the day. The new level starts immediately. You can do this once per billing period. Moving up is available at any time and charges only the difference for the days remaining.
- A run that failed on our side
- Automatic on request, and we would rather you told us. If a measurement did not complete because of something we did, write to us and we will put the run back on your allowance. We do not count a failed run against you.
- Everything else
- Ask. There is no automatic refund of a month already started, because the allowance and the measurements it bought are already yours. But if you subscribed by mistake, were charged twice, or paid for a month you could not use because of us, write to contact@delphimonitor.com within 60 days of the invoice and a person will look at it and answer you. We would rather refund somebody who did not get value than keep money and an unhappy customer.
Single extra runs
- What they are
- One additional measurement, bought outright from a paid level, on top of the allowance. There is no limit on how many you buy.
- Refundable until it is used
- An extra run you have bought and not started is refundable in full: ask and we will return it. Once the measurement has run it has been delivered, so it is not, except under the failed-run line above.
- They expire
- An extra run stays on the account for ninety days. If it is still unused after that it lapses, and if that happens because you were waiting on us, tell us and we will put it back.
If a payment fails
- You do not lose anything immediately
- You keep the level and everything measured for 7 days while it is sorted out. New measurements pause during that window, because a run spends real money the moment it starts, and everything already measured stays open in front of you.
- We tell you
- An email when the payment fails, with a link straight to the card, and another before the window closes. We do not let a card quietly expire and then take the product away.
- If it stays unpaid
- After 7 days the account moves to the free level. Nothing is deleted, and fixing the card puts everything back.
Talking to a person
- Where
- contact@delphimonitor.com. Say which account and roughly what happened. Anything about a charge is easier if you have the invoice.
- Before a card dispute
- Please write to us first. A dispute takes weeks and costs both of us; almost everything that leads to one is a misunderstanding an email settles in a day.