AnswersRunning this for a roster
Tracking AI visibility for several clients at once
Measuring one brand and measuring ten are different problems, and the difference is not the number of logins. A roster needs readings that can be compared with each other, a way to see which client needs attention this week without opening ten accounts, and a per-client budget that does not quietly become a shared one. Here is what changes, and the two things worth checking before you buy anything.
Why can two clients' scores not be compared by default?
Because a score is only meaningful against the question set it was measured on, and two clients in different categories are asked different questions. A number that looks like a rank is a reading of a different exam.
This is the thing that catches an agency first. A visibility figure is a share of answers to a set of questions, so a client on thirty questions about payment software and a client on thirty about running shoes have two figures that share a scale and nothing else. Reporting them side by side as a league table of your roster tells somebody the wrong thing in a slide they will forward.
What IS comparable across clients is the shape rather than the level: which step is weakest, whether a movement is larger than the measurement’s own margin of error, and whether a client is being named but not chosen. Those are the same question asked of every account, so they rank honestly.
What does a portfolio view actually need to show?
Which client needs attention this week, and why, without opening each account. That means the weakest step and the direction of travel per brand, not a grid of headline scores.
An agency does not open ten dashboards on a Monday. The useful surface is one screen per roster that answers where the attention should go, which is a different question from what each score is. A row that says a client’s weakest step is Trusted and that it has moved by less than the margin of error is actionable. A row carrying only a number is a number.
We render that as a portfolio across every brand in the account, with each brand’s five steps, its band and its movement between measurements. It is the one place the roster is read as a roster.
Does one client's usage eat another's?
It should not, and it is worth checking, because an allowance counted per account rather than per brand means a busy client can spend a quiet client's measurements without anybody noticing.
A measurement costs real money to run, so every tool has some allowance behind it. The question to ask is what that allowance is counted against. Counted per account, ten brands sharing two measurements a month means one brand measured twice and nine measured never, and the page selling it says ten brands.
Ours is counted per brand: each brand on an account gets that level’s included measurements, and anything bought on top is a shared pool the whole account can draw on. That is worth asking of anybody, because the answer changes what you are actually buying by an order of magnitude.
What should an agency check before buying?
Two things beyond the usual. Whether the allowance is per brand or per account, and whether a client can be handed the account later without the history being trapped inside yours.
The first is above. The second is the one nobody asks until it matters: an agency relationship ends, and the measurements taken during it are the client’s record of what happened. Ask what leaves with them. Our exports are per brand and carry every stored answer word for word, so the evidence travels rather than the summary.
Two things we do not offer, said here rather than discovered later. Reports do not carry your own branding, and there is no API to pull readings into your own reporting. If either is a requirement, it is worth ruling us out on it now.
Related answers
- What each level includesThe four axes the ladder is sold on, with the brand count and the cadence.
- How many questions does a measurement need?The denominator behind every client's figure, and why it decides what the number means.
- How to compare AI visibility toolsThe three questions to ask any vendor, whoever you are buying for.
- How we measureThe whole pipeline, so a client's question about a figure has an answer.
Which of the five is holding your brand back?
A roster is a comparability problem before it is a volume problem, and the tools that get that wrong produce a slide nobody can defend in a client meeting.